All my thoughts, no sugarcoating

I enjoyed my stay in this cute hotel boasting a vibrant historical design. Located just a couple of blocks from the plaza, it’s surrounded by charming restaurants and shops. The friendly staff did their best to keep it tidy. I loved the fresh water dispenser in the lobby. it’s a lovely touch!

I really enjoyed the small pool area that helped beat the heat and the convenient free parking at night. The room was comfortable, but the Wi-Fi was a bit spotty at times. I would return if I'm in the area again.

Location is a true highlight

The moment we stepped out, we were just a stroll away from the cathedral and lively plazas. Staff genuinely cared, making our stay enjoyable despite some drawbacks.

However, the room was quite cramped and had an unfortunate moldy smell that was hard to ignore. The cleanliness could use a serious upgrade. it felt neglected.

great potential but needs some improvements

The high ceilings created a refreshing atmosphere in our large room. The building's Spanish colonial style added to the charm of our stay.

We appreciated the cozy courtyard and the charming Spanish colonial architecture. The location is a winner, with the city center just a stone's throw away!

We loved exploring the nearby Jose Peon Contreras Theater and found the central location super convenient. The air conditioning in our room worked well, and the staff were friendly and accommodating, even upgrading us to a better room when we requested it. Having a small kid made us appreciate the spaciousness in the new room, which made our stay more comfortable.

My kids wished the playground area could be cleaner. It would be great if they improved maintenance in common areas for better family comfort.

The location of the hotel is prime, placing you just a stone's throw from bustling city attractions. The charming Spanish colonial architecture and the cozy courtyard offer a nice ambiance to unwind after a day out.

We faced a few challenges during our stay. The first room was disappointingly cramped, smelling damp and lacking windows, which made it feel more like a box than a place to relax. Even in the second room, there were lingering odors, and the bathroom had a noticeable smell. There were also issues with the cleanliness and maintenance throughout the hotel, such as old and cracked tiling, paint that was peeling, and insufficient lighting in the rooms. Wi-Fi only worked well near the reception area, making it frustrating to use in our room.

I loved the location of this hotel. It’s right in the city center with fantastic restaurants all around. The spacious double room offered a lot of comfort. The cleaning was on point, with a sparkly clean vibe throughout my stay. Staff were friendly, always ready to lend a hand. Complimentary drinking water was a nice touch. However, the internet connection was very slow, which was frustrating when I needed to work. The shower had a few quirks. sometimes the water didn't flow properly. I also noticed some areas needed sprucing up, like the courtyard, which felt a bit neglected. Despite these hiccups, my overall stay was pleasant with enough charm to outweigh the drawbacks.

It was just a fine choice for a date night in Merida with great value for money. The room had a nice comfy bed, making the stay enjoyable. Consider asking for a room away from busy areas for better peace and quiet.

The location was perfect for exploring the city. Staff were friendly and accommodating. The pool area was a nice spot to relax after a day out. Rooms were spacious and clean, with comfortable beds. Wi-Fi was okay too. ☀️

Had an awesome time with friends! We explored Jose Peon Contreras Theater and enjoyed the local food scene nearby. The location is perfect, just a short walk to shops and sights. The staff were friendly and the courtyard was a great place to unwind.

The only downside was the Wi-Fi, which was a bit spotty during our stay.

great central location with helpful 24-hour staff made our stay at hotel santiago memorable

Comfortable accommodation, friendly atmosphere.